FAQ

Frequently asked questions

Do you ship internationally?

Yes, we ship internationally. No matter where you live, we can surely ship there.

How can I track my order status?

You can track your order status by clicking on the tracking link provided in your confirmation email or SMS. f you didn’t receive a tracking link, please contact our customer service team at info@conkanji.com, and we’ll assist you.

What size should I order? Do you have a size chart?

Yes, we provide a detailed size chart for every product on our website. You can find it on the product page under the “Size Chart” tab. To ensure the best fit, we recommend measuring yourself and comparing the measurements to our chart.

What is your return/exchange policy?

All sales are final, and we do not offer returns or exchanges. We strongly encourage customers to carefully review the product details and size chart provided on each product page before making a purchase.